According to the provisions of the Emergency Ordinance no. 34/2014, regarding consumers’ rights within the contracts concluded with professionals, any client who has purchased online products sold on specialised sites belonging to CV EXPERT CONTABIL SERVICES SRL has the right to terminate the distance contract within 14 days.

A distance contract means the contract for the supply of products or services concluded between a trader and a consumer, within a sales system organised by the trader, which uses exclusively, before and at the conclusion of this contract, one or more techniques for remote communication.

The client has the right to unilaterally terminate the distance contract, within 14 days, without penalties and without invoking any reason.

The right to return in 14 days is addressed only to customers who have purchased products online from the CV EXPERT CONTABIL SERVICES SRL sites and is not addressed to customers who have benefited from full consulting, home / project / work, dialux projects, samples, etc. .

The right to renounce the purchase does not apply in the case of legal entities. The term of 14 days provided for the exercise of this right begins to run: the date of physical receipt of the last product in the order.

Obligations of the professional in case of withdrawal:

The professional shall reimburse all amounts received as payment from the consumer, including, where applicable, delivery costs, without undue delay and, in any case, no later than 14 days from the date on which he is informed of the withdrawal decision, from the consumer’s contract in accordance with the provisions of the law.

The professional reimburses the amounts mentioned through the PO in the IBAN account provided by the consumer without the consumer having to pay the commissions necessary for the reimbursement.

Without prejudice to the first paragraph of this section, the professional is not obliged to reimburse the additional costs if the consumer has explicitly chosen a different type of delivery than the standard delivery offered by the professional.

Unless the professional has offered to recover the products himself, in the case of sales contracts, the professional may defer reimbursement until the date of receipt of the products that were sold or until receipt of proof from the consumer that they have sent the products to the professional, taking into account the nearest date.

Obligations of the consumer in case of withdrawal:

According to Ordinance no. 34/2014, the consumer bears only the direct costs related to the return of the products, unless the professional agrees to bear those costs or where the professional has not informed the consumer that these costs must be borne by the consumer. In the case of off-premises contracts, in which case the products were delivered to the consumer’s home at the time of concluding the contract, the professional takes over the products at his expense if the products, by their nature, cannot be returned normally by post.

The products must be returned in good condition and in the original packaging.

Exemptions from the right of withdrawal:

The following are exempted from the right of withdrawal, as regards distance contracts and off-premises contracts:

– service contracts, after the full provision of the services, if the execution started with the prior express consent of the consumer and after he confirmed that he became aware that he will lose his right of withdrawal after the full execution of the contract by the professional;

– the provision of products or services whose price depends on fluctuations in the financial market which the professional cannot control and which may take place during the withdrawal period;

– providing products made to the specifications presented by the consumer or clearly customised;

– providing products that are likely to deteriorate or expire rapidly;

– the supply of sealed products which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer;

– contracts in which the consumer has specifically requested the professional to travel to his home or to carry out urgent repair or maintenance work. If, during such a visit, the professional provides services other than those expressly requested by the consumer or provides products other than spare parts necessary for the execution of maintenance or repair work, the right of withdrawal applies to those services or additional products;

– contracts concluded in a tender.

If you have any questions regarding the return of the products, please contact us by email or at one of the phone numbers displayed.

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